Supervisory & Leadership Development for the Front-line

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Date(s) - 21/02/2020 - 29/02/2020
12:00 am

Sarah Lawrence College: Barbara Walters Campus Center, Room A

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Program Overview: Course workbooks and course completion certificates will be provided to all attendees. The curriculum will include case studies, role plays and some small group work activities. The curriculum is designed for all security and public safety administrators, command staff and front-line supervisors.

Defining & Refining Your Leadership Style                                                                               Training & Mentoring (the FTO process)                                                                                                  Communicating, Connecting & Coaching                                                                                                                        Creating a Climate of Quality Service & Commitment                                                  Handling the “Problem Employee”                                                                                                                                     The 15-Step Process of Improving Supervisory Effectiveness                                                                                            The Ethical Edge                                                                                                                                                            Traits & Characteristics of Effective Leaders                                                                                 How to Manage and Control Complaints                                                                                                                                                  

Dates:            Friday, February 28, 2020 (8am – 4:30pm)

Location:      Sarah Lawrence College, Barbara Walters Campus Center, Room A

                        1 Mead Way, Bronxville, NY 10708


Cost:              $199 per attendee; $150 per attendee if registering 4 or more from the same agency – LUNCH on your own